Shipping & Delivery
We offer a range of delivery services – free economy delivery so that you may benefit from maximum savings and two faster delivery services (charges apply) for time sensitive orders.
Delivery Upgrade Offer
For orders of £70 or more, orders will be upgraded from economy delivery to standard delivery free of charge.
How long will it take to receive my order?
Processing time + transit time = delivery time
The processing time plus the transit time is the total time it will take to receive your order. The processing time depends on the item ordered (this is stated on the item description page). The transit time depends on which delivery service you choose – economy, standard or premium (see the table below). Please note, all stated processing and transit times are in working days (not including Saturdays or Sundays).
What is the processing time?
The processing time is the length of time between when an item is ordered and when it is dispatched. In other words it's how quickly we can assemble and prepare the item for dispatch. The processing time varies according to the product ordered. Please consult the product description page for the processing time. If an order contains items with different processing times, then the timing will be based on the slowest processing time.
How much will it cost?
The delivery cost depends on the total weight of the package. You can find out exactly how much it will cost by adding the product(s) to the shopping cart and then on the view cart page click 'Calculate Delivery Cost' located on the right underneath the total amount.
Please note, a signature will be required upon receipt of the package. As packages will need to be signed for the courier will not be able to leave it out on the door step or with a neighbour. If no-one is available to sign for the package when delivery is attempted typically the courier will leave a note for you to contact and arrange a re-delivery or pick up from your local post office.
Order and Package Dispatch Confirmation
Shortly after placing an order you'll receive an email confirmaing we've received your order. When your order has been dispatched you will receive a second confirmation email to let you know it's on the way. If you do not receive the dispatch confirmation email please first check the email address you provided was correct and your spam/junk mail incase it was filtered there by mistake.
For free economy and standard delivery online tracking may be limited or not be available. For packages that can be tracked online the tracking number will be emailed to you when the order has been dispatched. For packages that can't be tracked online please send an email to firstname.lastname@example.org. We will then contact the courier on your behalf for a delivery update.TNT – www.tnt.com
FedEx – www.fedex.com
United Kingdom – www.parcelforce.com
Ireland – www.track.anpost.ie/
Norway – www.posten.no
United States – www.usps.com
Canada – www.canadapost.ca
Israel – www.israelpost.co.il
Australia – www.auspost.com.au
New Zealand – www.nzpost.co.nz
Japan – https://www.japanpost.jp
Estimated transit time is in working days.
|UK||Estimated Transit Time||3 - 7||3 - 5||1 - 3|
|Ireland||Estimated Transit Time||7 - 14||3 - 5||1 - 3|
|USA||Estimated Transit Time||7 - 14||3 - 5||1 - 2|
|Canada||Estimated Transit Time||7 - 14||3 - 5||1 - 3|
|Europe||Estimated Transit Time||7 - 14||3 - 7||1 - 3|
|Latin America||Estimated Transit Time||7 - 18||3 - 7||1 - 3|
|Australia||Estimated Transit Time||7 - 14||3 - 6||1 - 3|
|New Zealand||Estimated Transit Time||7 - 14||3 - 5||1 - 3|
|Malaysia||Estimated Transit Time||7 - 14||3 - 5||1 - 3|
|Singapore||Estimated Transit Time||7 - 14||2 - 3||1 - 3|
|Thailand||Estimated Transit Time||7 - 18||6 - 7||1 - 4|
|Rest of Asia||Estimated Transit Time||7 - 25||3 - 7||1 - 4|
|UAE||Estimated Transit Time||7 - 25||3 - 4||1 - 4|
|Saudi Arabia||Estimated Transit Time||7 - 25||3 - 4||1 - 4|
|Israel||Estimated Transit Time||7 - 25||3 - 7||1 - 4|
Please note, we do not deliver to or accept payment from PO boxes, China, Taiwan, Vietnam, Bulgaria, Romania, Ukraine, Nigeria and Ghana.
Best practice - package contact number
We strongly advise customers to provide a contact phone number when placing an order; packages without a contact number for the recipient risk being delayed. This is especially important for those customers who are importing; in the event customs is unable to contact the package recipient they will usually hold the package for up to 5 working days. If after 5 working days customs are unable to contact the recipient then the package will be rejected and returned to sender.
For customers who are importing for business use we recommend you also provide your VAT/ Tax ID number to ensure faster processing through customs.